The player from Spain won €500 and requested a withdrawal on June 20th, but did not receive a response. Despite sending verification information via email on June 22nd and receiving conflicting messages from chat support about delays and issues, the withdrawal remained unresolved. The issue was resolved as the player confirmed receiving the payment without account verification.
Posido Casino - Player’s withdrawal is delayed.
Amount: €500
Posido Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
I registered at the casino. I won €500 in the games and I made a withdrawal on June 20th, but I haven't gotten any response. When I try to verify my account, it says that verification is not necessary. On June 22nd, I sent all the information via the casino's email, but still nothing. In the chat, they told me there was a problem and first I should wait 2 days, then 3, and now they say they have more problems.
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4 months ago
Dear rasate1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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4 months ago
Translation
Hello, the problem is that it is not verified and they do not ask for anything, for my part I have sent all the information by email and nothing
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4 months ago
Translation
It's not verified, that's what I'm waiting for.
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4 months ago
You submitted your withdrawal request on June 20, which was 13 days ago. Have you received your winnings yet? Please let me know.
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4 months ago
Translation
The problem has been resolved. They paid me without verifying the account. Thank you
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4 months ago
Dear rasate1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
