Posido Casino - Player’s withdrawal is delayed.

Hello, I am a Greek citizen and I play on the Posido Casimo website and others that are in the same company.

On January 9th after the deposit bonus I successfully completed with a profit of 2849.53 and requested the first withdrawal of 500€ and it still appears without acceptance of the withdrawal is still pending.

And I have another 2500 after that to withdraw and we are stuck for 20 days before withdrawal.

It has been two weeks + and I still have no answer from the casino. They just make excuses and tell me that they have a large number of withdrawals. It is a shame and I am going to take legal action against them.

Dear CAMPLE777,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus? Which bonus was it?
• When was the last time you discussed your delayed withdrawal with casino support? What reason for delay did the casino specify in your case?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, I have not made any withdrawals from this casino in the past.

Currently my account does not require verification, nor does it have any data upload option, nor have I been asked to upload anything.

I have collected my winnings with the help of 200% deposit bonuses

Contacted again today so that we have recent information, the answer I received was - Samira - HI

Chat started

Samira is in the chat

Samira

Hello! Welcome to Customer Support!

My name is Samira and I will be helping you today.

How can I help you?

I HAVE A DELAYED WITHDRAWAL

Samira

Please give me a few minutes to check this and I will get back to you shortly.

NEARLY 20 DAYS

Samira

First of all, let me apologize on behalf of our site for the significant delay that has occurred and assure you that the trading department will proceed immediately and as quickly as possible to complete all withdrawals for our members. We hope that you will receive your winnings immediately and continue your game happily.

I've heard this before.

These are generally good things that shouldn't happen, and you don't deserve any credit for your dishonesty.

That way you will only lose customers.

Samira

We understand your disappointment and we are sorry for it.

As you can see, our Customer Support Department is limited, however we have taken all necessary steps to receive your withdrawal as soon as possible. Thank you for your understanding.

Thank you, good morning.

Wait a little longer.

Samira

Thank you for your understanding. If you have no further questions, I will close our conversation for now. For any further assistance, do not hesitate to contact us again and we will be happy to assist you.

I will contact someone else later.

BB

Samira

Okay, thank you.

They just made the first withdrawal I requested after 18 days from the casino, we are waiting for the remaining balance.

Thanks for your reply and the update.

Were your subsequent withdrawals processed since your last post?

is still pending . Except for one application that the casino uses for withdrawals, a FUNID wallet . Except for one application that the casino uses for withdrawals, a FUNID wallet

I made 2 withdrawals from this application, they are faster than the normal method to a card and a bank account. and are processed in a working order from what I understand

Thanks for your reply.

Could you please specify how much you already managed to withdraw and how much is remaining?

May we consider the issue resolved?

All withdrawals were successfully made in small amounts daily only with the application maintained by the FunID company. Otherwise, regular withdrawals to the card or bank can take up to 18 days each. Thanks for everything, the issue is closed, everything worked smoothly.

Dear CAMPLE777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru