The player from Austria had waited for his payout for 9 days and had been continuously informed that his request was at the top of the processing list. We had advised the player that withdrawal processes could take a few days or even weeks, and suggested he waited at least 14 days after requesting his withdrawal before submitting a complaint. The player had agreed to wait. After the waiting period, the player confirmed that the payout had been successfully received. Consequently, we had marked the complaint as 'resolved' in our system.
Posido Casino - Player's withdrawal is delayed.
Amount: €1,480
Posido Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
I have now been waiting for 9 days for my payout but each time I am told that my request is at the top of the processing list, however, nothing happens.
Automatic translation:
Public
Public
7 months ago
Dear grassauerch,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
7 months ago
Translation
Then I will wait until Monday because then it will be 14 days THANK YOU
Automatic translation:
Public
Public
7 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, grassauerch, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
