The player from Spain faced difficulties withdrawing a total of 1,500 from the casino and received repetitive responses over several days regarding the status of the withdrawals. She was unsure if the casino would process the payments and sought assistance. The Complaints Team informed her that the case was rejected due to a lack of response from her, preventing further investigation or potential solutions. However, it was emphasized that she could reopen the complaint in the future if she chose to resume communication.
Posido Casino - Player’s withdrawal is delayed.
Amount: €4,000
Posido Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
Translation
I see many comments; I've been waiting for several days to withdraw 500/500/500, and each time I ask, they tell me the same thing as in the previous comments. Do we know if they really pay, and what should I do? Can you help me?
Automatic translation:
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1 month ago
Dear crisxuga89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Do I understand correctly that your payment is still pending inside the account without being processed?
- Could you please specify how many days ago was your withdrawal requested?
- Was your account successfully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you.
Thank you in advance.
Best regards,
Petronela
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1 month ago
Dear crisxuga89,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
