The player from Greece had been requesting a 180 euro withdrawal since 2/7/24, but the casino claimed delays due to high withdrawal volume despite stating it should process within three business days. We advised her to wait 14 days and ensure all KYC verification steps were completed. After following up, the player confirmed receipt of her winnings. The complaint was marked as resolved.
Posido Casino - Player’s withdrawal has been delayed.
Amount: €180
Posido Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
Translation
Good evening, I have repeatedly requested a withdrawal of 180 euros since 2/7/24, and they keep telling me that it's delayed because they have many withdrawals!!! However, they say it should be processed within 3 business days.
Automatic translation:
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5 months ago
Dear Aek196921,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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5 months ago
Dear Aek196921,
Could you please inform us if you received your winnings from the casino yet?
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5 months ago
Dear Aek196921,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
Dear Aek196921,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
