The player from Austria won 400 EUR at Posido Casino but had been waiting 7 days for a withdrawal that should have been processed within 3 business days. Despite trying to get help through live chat, he was unable to get any assistance. The player eventually received his winnings after 13 days and decided to close his account. The complaint was marked as resolved by us after confirming the player received his money.
Posido Casino - Player’s withdrawal has been delayed.
Amount: €400
Posido Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
4 months ago
Translation
Hello, I deposited at Posido and won 400 EUR. It's been 7 days now since I requested a withdrawal and it still hasn't been processed by anyone! According to the terms and conditions, it should be processed within 3 business days. The live chat is impossible; you are always number 66 in the queue and have to wait for hours. I don't understand how this casino has an 8.1/10 rating here. That's the reason I played at this casino, but the real rating should be 0/10. Thank you.
Automatic translation:
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4 months ago
Dear Tutankamun1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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4 months ago
Translation
It says I don't have to verify myself! Probably after 20 days it will say I have to verify myself in order to delay the payment further, I know these tricks from the licenser! So they shouldn't violate their own terms and conditions because that would be fraud.
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Public
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4 months ago
Thank you for the information. Have you received your winnings yet, or should we continue with the investigation? Please let me know.
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4 months ago
Translation
Received after 13 days of fighting. will never play again, account already closed
Automatic translation:
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3 months ago
Dear Tutankamun1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
