HomeComplaintsPosido Casino - Player’s withdrawal has been delayed.

Posido Casino - Player’s withdrawal has been delayed.

Amount: €400

Posido Casino
Safety Index:High
Submitted: 02 Jul 2024
Case opened Current status

Waiting for Casino Guru to reply

1d 18h 43m 29s

Case summary

4 days ago

The player from Austria won 400 EUR at Posido Casino but has been waiting 7 days for a withdrawal that should be processed within 3 business days. Despite trying to get help through live chat, they have been unable to get any assistance.

Public
Public
5 days ago
Translation

Hello, I deposited at Posido and won 400 EUR. It's been 7 days now since I requested a withdrawal and it still hasn't been processed by anyone! According to the terms and conditions, it should be processed within 3 business days. The live chat is impossible; you are always number 66 in the queue and have to wait for hours. I don't understand how this casino has an 8.1/10 rating here. That's the reason I played at this casino, but the real rating should be 0/10. Thank you.

Automatic translation:
Public
Public
5 days ago

Dear Tutankamun1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Public
Public
5 days ago
Translation

It says I don't have to verify myself! Probably after 20 days it will say I have to verify myself in order to delay the payment further, I know these tricks from the licenser! So they shouldn't violate their own terms and conditions because that would be fraud.

Automatic translation:

Casino Guru is examining the case

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