The player from Germany had requested a withdrawal on 06/21/2024, but had not received any updates as of 07/02. Live Support provided only repeated responses about sending an acceleration request to the finance department. The player later confirmed that the payment was completed, and the complaint was marked as resolved by us.
Posido Casino - Player's withdrawal has been delayed for nearly two weeks.
Amount: €500
Posido Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Translation
I requested a withdrawal on 06/21/2024, and it is now 07/02, and I still haven't heard anything about the withdrawal. In Live Support, they just copy and paste a text. I always hear the same thing—that they've sent an acceleration request to the finance department.
Thank you in advance.
Automatic translation:
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4 months ago
Dear Haze54,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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Public
4 months ago
Translation
The payment was completed yesterday, thank you for your service, the complaint can be closed
Automatic translation:
Public
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4 months ago
Dear Haze54,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
