Posido Casino - Player's winnings are confiscated due to verification issues.

Good afternoon,

Before presenting my complaint, I would like to strongly urge all gamblers to stay away from this fraudulent casino.

Over a month ago, they started an account verification process, asking for various documents. Each time I sent one, they requested another. Eventually, they asked for a mbway transaction statement. After contacting mbway, I was informed that they couldn’t provide this document as only the bank has access to those statements. Given this, I sent bank statements to this fraudulent site, but they refused them, insisting that I must send the mbway statement. I tried exhaustively to explain that it is impossible to obtain, and they even told me to send a bank statement which they said would suffice. However, when I did, it was again rejected.

Clearly, they do not want to pay the €2400 that I won… Stay away from this scam.

Dear Carinamuacho,

Thank you for submitting your complaint. I am truly sorry to hear about the difficulties you're experiencing with Posido Casino.

Before we move forward, I would appreciate it if you could provide some additional details to help clarify the situation:

• When exactly did the verification process begin?
• Have you provided the casino with any documentation from your payment provider confirming they do not issue such statements?
• Would a screenshot of the relevant payments be sufficient in this case?

Thank you for your time, and I look forward to your response.

Best regards,

Nick

Good morning, the verification process started at the beginning of August until now. I contacted mbway and sent screenshots, where the application itself says it cannot issue any kind of statement, after that I spoke to the bank where they told me that it would also be impossible for them to send a statement only from mbway. I've taken several screenshots of all the payments I've made to the casino via mbway, which I've been refused without any justification.

Dear Carinamuacho,

Would it be possible for you to take a screenshot from the payment provider’s website or within the application? The screenshot should include the transaction details and your personal information to verify that the payment belongs to you.

In the meantime, please also forward the communication between you and the casino to nikolas.b@casino.guru for further review.

I look forward to your response.

Best regards,

Nick

Dear Carinamuacho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.