Posido Casino - Player's balance has been confiscated.

i put 25 euros and recived 75% bonus...i made 65 euros, when i switced the slot my balance was showing zero. i chated and waiting more then 30 minutes. they told me they need more time to solve the issue.

Dear blankaloviscek,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a link or a screenshot of the bonus you activated and played with?

Also, kindly request the casino to send you your gaming history in Excel format starting from the moment you activated this bonus and then forward it to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

i got my balance back. it wasnt Libra bet, Posido casino. Thank you very much 🙂

Thank you for the clarification. Can we consider your complaint resolved, or is there anything else I can assist you with? Please let me know.

Of course is resolved...😉

Dear blankaloviscek,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru