The player from Poland had been experiencing issues with account verification for a month, despite having submitted all the necessary documents. She reported that the casino had stopped responding to her emails and had wrongly closed her account. Upon investigation, it was revealed that the player's issue was related to sports betting. However, we were unable to assist her as we lacked the specific expertise to handle sports betting disputes and did not have a dedicated department for such cases. Consequently, her complaint was not able to be pursued further.
Posido Casino - Player’s account has been blocked.
Amount: 2,600 zł
Posido Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
I have had a problem with verification for a month. I have already sent all the required documents. Unfortunately, the casino does not respond to emailsl. For unknown reasons, the account was closed. please help.
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5 months ago
Dear Aleks94,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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5 months ago
Dear Petronela,
1) aronud 2 months ago and yes my verification was succesfully
2) sports betting
3) without bonus
best regards
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5 months ago
Thank you, Aleks94, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.
We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
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