The player from Germany requested a withdrawal of €500 on 17.05.24, but did not receive the payment. The Complaints Team contacted the casino, which confirmed the payment was made on 28.05. The player did not respond to the follow-up inquiries from the Complaints Team, leading to the complaint being closed due to lack of cooperation.
Posido Casino - Player experiences delayed withdrawal.
Amount: €500
Posido Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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7 months ago
Translation
On 17.05.24, I requested a withdrawal of 500€, but so far, no payment has been received in the account.
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7 months ago
Hello Jessii29,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Posido Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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6 months ago
Translation
Hello.
Currently I don't have to verify my account, it says so.
I requested payment again on May 21st and still have not received payment.
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They are from 26.05
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6 months ago
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And this is not my first request. I made a request on 02.05 and lo and behold, it was there exactly 3 days later on 05.05.
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6 months ago
Thank you Jessii29 for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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6 months ago
Dear Jessii29,
My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.
Now, I would like to invite Posido Casino representative to join this conversation.
Dear Posido Casino, could you please provide more information about this case?
Looking forward to your reply.
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6 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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6 months ago
Dear all,
Thank you for reaching out!
Please be informed that the customer's withdrawal was paid on 28.05.
Let us know if we can be of more help.
Sincerely,
Posido team
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6 months ago
Dear Posido Casino,
thanks for the update.
Dear Jessii29,
could you please advise if you have received the payment?
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6 months ago
Dear Jessii29,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Dear all,
Unfortunately, we’re forced to reject this case because Jessii29 has stopped responding to our messages and questions. Without Jessii29 cooperation, we’re not able to proceed with the investigation or suggest possible solutions.
The player can reopen this complaint anytime.
