The player from Estonia had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. After submitting his complaint, he confirmed that his KYC had been finished and the casino had claimed the payment had been processed. However, the funds hadn't arrived in his bank account. After some time, the player confirmed that he had received his withdrawal. We then marked the complaint as resolved.
Posido Casino - Player believes that their withdrawal has been delayed.
Amount: €120
Posido Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Hello, posido has approved and said payment has paid out already , but i used trustly method and usually trustly comes within minutes. Right now i have contacted my bank to and they have said 0 incoming payments. I feel like they havent actually paid out and just saying that to me
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7 months ago
Dear Markus454,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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7 months ago
My KYC is confirmed and casino says payment has been paid out already !! But 0 payment has arrived to my bank
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7 months ago
Support only says we look into it and then its paid out and then again we are looking into it so im confused what are they doing there
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7 months ago
Dear Markus454,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Dear Markus454,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
