The player had been waiting for 2 withdrawals for a few months. The player received payment more than 3,5 months after submitting the first withdrawal request. The complaint is resolved.
Posh Bingo Casino - The player's withdrawal is delayed.
Amount: $782
Posh Bingo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Posh Bingo Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
My payouts were approved 12/14/2021 for 307.00 and 12/29/2021 for 475.00 Posh said they were behind 5-6 weeks but now it's been 13 weeks and still nothing. I've been emailing customer support weekly and was told my issue has already been escalated but still nothing ...please help
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2 years ago
Hello Cheryl,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Posh Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings? When was the last time the casino responded to you and what was it? Is your account still active?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Thank you Cheryl for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello, Cheryl,
I am sorry to hear that your withdrawals have been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Posh Bingo Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Posh Bingo Casino Team,
Could you please state the reason why the player's withdrawals have not been completely processed yet and what is the estimated time frame for processing payments?
Thank you in advance for providing the information.
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2 years ago
Great news! Thank you, Cheryl, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
