Polestar Casino - The player's requesting a refund of his deposits.

Sehr geehrte Damen und Herren, 

Hiermit fordere ich all mein verspieltes Geld zurück, aufgrund dessen eurer Casino nicht mit dem deutschen glücksspielgesetz überein stimmt.

(Siehe dateianhang)

Um über eine Klage hinwegzusehen, diese der Kläger gewinnt da immer mehr Casinos aufgrund den Glücksspielverordnungen nicht eingehalten werden, würde ich mich auf ihre Kooperation freuen um weitere anfallenden Kosten zu vermeiden. Antworten sie mir doch bitte zeitnah, um ein Schreiben meines Anwalts vermeiden zu können. 

Daten:

Benutzername: n****

Geburtsdatum: 27.11.2001

Wohnort: 95***R****, Am Rot****11

Mit freundlichen Grüßen 

Nico K***

Dear nicokropf3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits as the casino has no German license, therefor the laws related to it has zero effect on the casino. I can only recommend you to do better research next time and play only in the casinos licensed by The Interstate Treaty on Gambling. Please note, that in addition to sports betting, virtual slot games, online poker, and – albeit limited – online casino games are thus now licensable in Germany. Currently, 33 licensed sports betting operators are active on the German market, and further licensing procedures are pending. If I'm not mistaken, the first, and only, licensee for the operation of online slot machines is Mernov Betriebsgesellschaft mbH. Unfortunately, it is the only company for now.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Nick

Dear nicokropf3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Forderung der Einzahlung da ich nicht spielberechtigt sei

Hello nicokropf3,

Based on my previous post - as we do not deal with license related issues, the complaint will be now closed as you did not request any additional assistance from us. Please understand that the casino is not eligible to refund any of your deposits as they do not have a German license.

Best regards,

Nick