Pokizino Casino - Player encountered a technical glitch.

Was playing queen of the nile and didnt go to bad.long storymshort.i was bored later on and went back and checked my statistics.i got to where i had free spins and i noticed it wasnt paying correctly.when the queen substitutes it is supposed to double your win.it didnt.also when on the free spins prizes are supposed to be triple.they werent.so i contacted casino{3 days go and they asked for screenshots etc etc]and still havent heard much from them just that th tech are looking in it.i have since checked every spin and found the machne shortpaid me approx $1700 all up.imhave all the hash codes and screenshots for all these losses.hope you can help me.cheers.in where i put email address used.i dont think i used one.only phone number.i have uploaded a few of the $10 spins

Dear morkoakley70,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with the casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise when did you contact casino support with your findings, and if they acknowledged the issue with the slot game?

Could you please forward me your game history and indicate which bets resulted in a win different from the expectation?

My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please tell me if your issues with login persist? Please send me an email with a screenshot of the issue if it persists.

Do I understand correctly the result was different only for game rounds that resulted from free spins won in the game? In the examples of game rounds you already provided, could you indicate what was the amount of the bet (displayed as 0) and the result of the win you expected to achieve?

I'll await your reply.

Still having trouble.couldnt use link.funny thing.went back to site and they had put $365 back in my account and apologised etc etc.so i played same machine again and won fairly good.for a couple of hours i withdrew $1700 but silly me couldnt help myself.went back to the spins and checked n yep they still.. not payong properly n of course i complained.next thing you know i was blocked,so i went to facebook page n asked why and where withdrawals.they said not allowed to play there anymore but i will get my withdrawals.fingers crossed.number 11 should have been $60.num9;$75num13;$108.because it ws $10 spins.the paytble needs to be multiplied by 50.then doubled if queen substituted.then tripled because of free spins

Thanks for your email. Do I understand correctly you don't wish for our assistance with resolving the complaint? May we close the complaint?

Yes.may as well.I ended up getting some of my money but now I’m barred.thanks for your time

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.