Pokie Place Casino - Player’s withdrawal has been delayed.

Hi I have made two previous withdrawals from pokies place. They are not disputing I met all the bonus conditions and playthrough they just won't allow me to withdraw. It's been 5 weeks now and I have spoke with them at least twice a week and they just keep on saying there is a problem with their withdrawals at the moment to be patient and eventually I will get my money. But I'm just getting the runaround off them I do not believe they intend to pay me at all . I am fighting for my life with a terrible illness and this money would have been such a help I just feel so let down by them.

Hello Anita,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi I emailed back to you u hope U got it Anita W***

It seems that it is on the right track. Please, keep us updated and let us know if there is anything new so we can continue resolving this case accordingly. By the way, I haven't received any emails from you. Did you send them to kristina.s@casino.guru?

Well I knew it was too good to be true. Now pokies place have told me my licence that I was verified with 12 months ago has expired so even though you get fully verified at this casino they keep asking U for more documents. I could understand if my licence was out of date when I was verified 12 months ago but to have to keep submitting new ones? It's getting beyond rediculous and blatantly holding up a withdrawal that I've already waited 7 weeks to get. My licence would have been well I date when I began this fiasco. Regards Anita W***

Thank you for the update, Anita. Casinos can ask for additional (or updated) documents if the verification process was performed a long time ago, or some of the player's information changed. Could you please confirm that you provided the required document? If not, I would recommend you to do so as soon as possible.

Hi Krista yes I have given them the required doc. So let's see now

Great, let's wait for a few more days. Please, keep us updated.

Dear Anita,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.