PokerStars Casino BG - Player’s account has been blocked.

Hello,

Poker Stars have been having problems with their software for the past month, and although they are aware of this, they continue to allow people to attach to their application and play even though they cannot manage such a large volume. This has been happening steadily over the years, but it is now known for sure that they know about the problem and still leave it at random. When I contacted them and told them it was a defendant, they removed my account in the middle of a game tournament without the right to even finish it. I want to judge the platform for all the money I lost there.

Dear Светослав,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Additionally, could you please advise if there are any funds being held by the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

For the time being, I withdraw the complaint, thank you for your interest, I will contact you provided I wish to resume the process.

We’ve rejected this complaint as per the player’s explicit request.

The player can reopen this complaint anytime.