Pocket Pokies Casino - Player's withdrawal is delayed due to undisclosed terms.

There thing is get to to deposit by offering un resistible bonuses with your deposit which I did and then if you win and try to withdraw your un able to unless you get the balance to at least 30 times the bonus you received but there was no mention of any of this till you go to withdraw your money I have screenshots there was absolutely no mention of this until I tried to withdraw

Dear sjnbpfqt4q,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pocket Casino.

Please read our articles on how the bonuses in online casinos work: https://casino.guru/casino-bonuses#how-they-work

The casino has an explainer of how its bonuses work here:

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you completed the wagering of the bonus?
• Could you please specify which bonus or promotion you activated and played? Please provide a screenshot with its rules visible if possible.
• Could you please specify what the disputed amount of A$70 represents in this situation?
• Have you contacted casino support and asked for assistance? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear sjnbpfqt4q,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.