HomeComplaintsPocket Play Casino - Player’s withdrawal has been delayed.

Pocket Play Casino - Player’s withdrawal has been delayed.

Amount: €500

Pocket Play Casino
Safety Index:Above average
Submitted: 02 Jun 2021 | Case closed : 22 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is having difficulties receiving the withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hello .. I submitted a withdrawal of 500 € on May 28th, since May 30th I have been verified with confirmation! I was told that it would take 1-3 days for the withdrawal! In the live chat I am now told that there are problems with my payout and that I should wait. I don't get any further information and no email

LG

Automatic translation:
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2 years ago

Dear DeeDragee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Kristina

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2 years ago

Dear DeeDragee,

Has there been any news? Have you received your withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.


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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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