The player from Germany requested a withdrawal almost 2 weeks ago prior to submitting this complaint. It has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
I've been waiting since July 3rd, 2022 for my payout of €2,500 from Pocketplay Casino. Contacted the chat very often, but I kept getting consolation or excuses, among other things, the money should have been on it etc. etc...
Dear Cologne89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Let's give it a few more days and if you don’t receive your winnings, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina