The player from the Philippines had her account restricted shortly after she deposited funds, which limited her betting and withdrawal. She claimed that multiple companies, including pnxbet, jetwin, and winzir, operated under the same organization and had caused harm to many users. The casino justified the restriction as part of a verification process and indicated an investigation period of 45 to 365 days. The player argued that she had not violated any terms and conditions. She was asked to submit a live video for verification, which she complied with, despite her reservations. We attempted to extend the dialogue and investigation, but the player did not respond within the given time frame, which led us to reject the complaint.