The player from the Philippines has been blocked without further explanation. We were forced to reject this complaint because the player focused only on sports betting.
PNXBet Casino - Player's account has been blocked.
Amount: 171,000 ₱
PNXBet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
PNXBet Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Can you help me re: my account in pnxbet? my account was locked by pnxbet and I dont know whats the reason behind it. My account has php 171k balance and I want to withdraw it but they locked my account without informing me what is my violation. please help me recover my account because that money that i invested is not a small amount.
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2 years ago
Dear spxdoge,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that 171,000 ₱ (dispute value) is being held in your account? Have you accumulated these funds with or without an active bonus?
Have you tried contacting the casino regarding this issue?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
yes amounting to php 171,000 pesos is being held in my account. I accumolated the funds through betting in sports not in active bonus.. I also tried to communicate to the casino customer care but they said my account will be locked up to 365 days.. Its very unfair for me because i didnt do anything that violates the TC. I just only bet in sports betting. I hope you could help me recover my funds
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2 years ago
Thank you for your reply, spxdoge. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only placed sports bets. Please, do not hesitate to let me know if there is anything else I could help you with.
Thank you very much for your understanding.
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2 years ago
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
