The player's account got closed for unknown reason. The complaint was closed as the player had multiple accounts.
Pledoo Casino - The player's account got closed.
Amount: €1
Pledoo Casino
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Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Good Evening
i have been playing for so long with real money and now when it was for withdrawal my account was closed. they are vagabonds and thieves. I will sue them. they cannot steal people's money
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2 years ago
Hello Nikospx177,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pledoo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? How much was your balance when your account got closed? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Good Evening
The account was open I withdrew 3200 in four 800 the balance was zero and I did not use bonuses.
And I had left in 1400 which I played and lost.
When it was time to withdraw, they closed my account.
Crooks.
And they returned me the last deposit and of course not all of them which were too many.
Just scammers I have no words.
In the summer I made a withdrawal and they came in in 10 minutes.
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2 years ago
02.Aug.2022 customer registered an account on the project Pledoo using the email address orig***@gmail.com.
The customer wrote to the security department on Sept. 25, 2022, requesting that the account orig***@gmail.com be permanently blocked. Due to the client's request, the security service permanently blocked the client's account.
22.Dec.2022 Client re-registered an account on the project Pledoo using the email address nikp***@gmail.com.
We do not have the functionality to prevent a blocked account from registering a new account with a different email address. We plan to integrate this feature, but currently, the check-ups for duplicates are done manually when deposits and/or withdrawals are €2000 and above, or at the client's request.
When the corresponding client made withdrawals of more than €2000, the client was checked, and it was found that the client had created a secondary account. Since this is forbidden on our project, his account was blocked, and his winnings were confiscated. The last deposit was returned to the client's payment system.
Terms and Conditions:
2. Your Obligations
2.1. You may open only one account. If You open another account Pledoo may void all bets made from this duplicate account.
3. Your Account
3.2. Account must be registered in Customer own, correct, name and personal details and it shall only be issued once for Customer and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services …
5. Withdrawals
5.5. An additional security check will be initiated after a single withdrawal that exceeds EUR 1000 or cumulative withdrawals with a sum over EUR 2000.
Please provide an email for the forum representative to provide evidence.
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2 years ago
Translation
This is not true, it is a lie. I had self-excluded and never re-opened a new account. When the time was up I was just playing on my account.
And let me point out that it is not possible to open another account because the phone system does not allow it. Don't try to cover up your fraud. And how did you let me make deposits for so long? you are just scammers shame!!!! Give the money you ate me to doctors!!!!
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2 years ago
Dear Pleadoo Casino,
Could you please advise what registration details did the player use to create his second account? Which details matched with the first account?
Also could you please forward the player's request for account closure to nikolas.b@casino.guru?
Regards,
Nick
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2 years ago
Translation
Good Evening
It is not possible to open a new account because if you register the mobile phone it is automatically prohibited.
They also really refunded me the 21 euros of the last deposit. All previous deposits found??? I wonder.
But since there is no such issue but in big discoveries they block the accounts so as not to pay. They are not serious casinos. They are casino thieves and scammers. Shame on the guru for allowing such scumbags to be on their page. Thanks
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2 years ago
Hi Nick,
The letter requesting the blocking of the first customer account has been forwarded to the email you specified.
Also, in the letter, you will find explanations and evidence regarding this case.
Sincerely,
Pledoo Team.
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2 years ago
Translation
These are all useless words on your part. That you tried to convince me of something I didn't do proves once again the size of the casino monkey.
None of this convinces me.
I want my money and I will continue to be a pledoo casino player.
If we are talking about 3200 euros older players who are gamblers how can they trust you.
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2 years ago
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Never received an email from the casino. I can't understand if this amount is so big what can be done in other withdrawals.... So they would be happy for me to withdraw 32 euros instead of 3200???? People are ridiculous. This is how I open a casino. They can't deposit such amount??? But they don't tell us all the deposits I made what amount it is!!! And of course they accepted these!!!
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2 years ago
Hello Nikospx177,
We received a clear evidence of your account duplicity. As it is strictly prohibited to have more than 1 account, the casino had the right to void any winnings generated and refund your last deposit only.
Please be sure to never open multiple accounts within one casino as this will be the outcome in every single one.
The complaint will be now closed as you did breach the casino terms.
Best regards,
Nick
