Pledoo Casino - Player’s struggling to complete account verification.

Hello,

casino Pledoo refuses to verify my account. I sent all requested documents like my bank account, Iban number , bic code and deposits made from my account. But they say that everything must be on one page and not in graphic form. I don't understand and it's the first time I've come across such a statement. All documents uploaded by me in PDF format.

Can you help me with this, thanks!

ps: I all the attachments that I sent to Pledoo casino and also me

MVH Daiva

Dear daisim64,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your bank account (payment method) seems to be the only obstacle standing between you and your winnings? Has the casino approved the rest of your documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Team,

The reason for the rejection of the withdrawal was based on the process of verification. The client was able to upload the correct document only on the second attempt. Following that, the client was quickly verified and the withdrawal was processed in an hour.

After the first unsuccessful attempt of uploading the document, the client left a negative review and a complaint on the Casino Guru forum.

Sincerely,

Pledoo Team

It is not true that it was resolved after the second advance. It took a lot of time and emails for me until they explained exactly what they wanted. But now it's resolved and I got my payout. I permanently closed my account with them now.

Thanks for the help!

Hello everyone,

Thank you both for your replies.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.