The player's verification is stuck as it was told to him it is not needed to withdraw his balance. The complaint was rejected as the player stopped responding.
Playzilla Casino - The player's verification is stuck.
Amount: €1,000
Playzilla Casino
Safety Index:Very highSafety Index
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9.3
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I was told that no verification is necessary and my payout will be processed within 3 working days, so far every time I enter the live chat I'm just told that I should wait, and when I asked if I could verify myself, I was told it is not necessary
Automatic translation:
Public
Public
2 years ago
Hello Daniel,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Playzilla Casino.
Please allow me to ask you a few more question before we would move forward.
Who exactly told you that there is no verification needed to withdraw your money? Do you have any evidence like as screenshot or chat transcript of that statement?
Please note that some casinos allow players to withdraw without verification but only up to a limited balance. I couldn't find any rule in their terms and conditions which would say that you can do it without verification so I believe it will be necessary to do.
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick, unfortunately I didn't take any screenshots, the live support told me that no verification is usually necessary and that I should get my money after 3 working days, now I'm just being stalled in the live chat and they say that the finance department is very busy
Automatic translation:
Public
Public
2 years ago
Hello Daniel,
Based on our experience the first verification and withdrawal process may take up to 14 days. Be sure to provide the casino all the documents they request otherwise it will only prolong the time.
