The player's unsatisfied with the withdrawal process as it took too long to receive his balance. The complaint was resolved as the player's balance was finally paid out.
Playzilla Casino - The player's unsatisfied with the withdrawal process.
Amount: €900
Playzilla Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.7
Playzilla Casino has a Safety Index of 9.7, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
already paid out twice, always took a long time...
I am otherwise very satisfied.
always the same standardized information when there are questions: too much to do, you can't say how long it will take.
I just don't understand why this casino takes so long every time. And obviously not interested in the fact that you want to continue playing there. It is understandable that a player would like to have his winnings promptly...
Automatic translation:
Public
Public
2 years ago
Hello Shrimpz,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Since when is your account fully verified? Could you please specify how long did it take to receive the 2 payouts? Is there any withdrawal requested right now?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
I have already received two payouts, but below 500 eur. it took about 5 days. Paid out without verification.
the chat said i don't have to verify myself for the current payout either. Current withdrawal request 900 eur.
thank you very much for caring
greet Daniel
Automatic translation:
Public
Public
2 years ago
short update: today the chat told me that the transfer is for today (the 11.4.) been instructed . two hours later
I just got an email at 6:00 p.m. I should now verify myself with Kyc. it is completely incomprehensible to me that an otherwise very satisfied customer should be annoyed like that for no reason.
Public
Public
2 years ago
Translation
I should also submit copies of my current credit card and the credit card I used before.
left these blocks because I thought they were lost. I found it again later. Normally I wouldn't have this card at all anymore.
All submitted. It's all suspect, isn't it?
Automatic translation:
Public
Public
2 years ago
Translation
13.4. money arrived...
you have to wait so long for the money at this casino...
Automatic translation:
Public
Public
2 years ago
Hello Shrimpz,
I'm glad that the money has arrived. Please note that the first withdrawals take always longer than the others specially if a verification is needed.
The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
