The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Playzilla Casino - Player’s withdrawal has been delayed.
Amount: €600
Playzilla Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have on 31.03. After receiving free spins, wager 600 euros with REAL MONEY and win. These 600 euros were also ready to be paid out immediately, so I made a withdrawal. I've been waiting for my payout for a long period of time, which has not even been checked for payout, let alone approved. The chat service constantly puts me off with statements about the technical problems.
Please help me!
Automatic translation:
Public
Public
2 years ago
Dear Dorian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
