The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Playzilla Casino - Player’s winnings haven’t been received yet.
Amount: €2,000
Playzilla Casino
Safety Index:Very highSafety Index
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9.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Hi everyone, I won €2000 and made two €1000 withdrawals because you can only withdraw €1000 per transaction. One on 03.08 one on 04.08.22.
I have already withdrawn €1000 at this casino last week and went through the verification process. Now I'm constantly being held up in the chat when I ask and I'm told that support will get in touch with me by email. But there is no answer from the casino and I have the feeling that you are only being put off. Can you please help me with this? It says 3-5 days and when I read through the other reviews, the reviews say it takes longer and longer. I don't want to wait 3-4 weeks or like the others have described, since it has already worked once and my KYC has already been confirmed. Actually, nothing stands in the way of the whole thing, no documents are required at the moment, even if you ask the KYC. So what is it?
Automatic translation:
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2 years ago
Dear kaanraganato,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
Has everything been resolved? case can be closed. Many Thanks
Automatic translation:
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2 years ago
Awesome news, kaanraganato. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
