HomeComplaintsPlayzilla Casino - Player’s deposit has never been credited to his account.

Playzilla Casino - Player’s deposit has never been credited to his account.

Amount: €25

Playzilla Casino
Safety Index:Very high
Submitted: 20 Jan 2023 | Case closed : 27 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player has deposited money into his account, but the funds seem to be lost. The complaint was rejected because the player didn't respond to our messages and questions.

Public
Public
1 year ago
Translation

I deposited €25 at Playzilla.

These were debited from my bank account but not credited to my casino account. First I wrote to the support, they said I should please wait 2 hours.

After 2 hours I got an email that the transaction allegedly failed???

I then contacted support again and sent a photo as proof that the money had been debited from my bank account.

He then said he would take a look at the matter, but the chat ended in the middle and I was forwarded to another support employee 😂😂

He said he would look at the problem as well and just close the chat after about 15 minutes 😂😂

So I go back to the support now he tells me the transaction has been canceled and the amount is said to be credited back to my bank account 😂😂 I'm curious!!!


Automatic translation:
Public
Public
1 year ago

Dear colbikemato,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Public
Public
1 year ago

Dear colbikemato,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news