The player has deposited money into his account, but the funds seem to be lost. The complaint was rejected because the player didn't respond to our messages and questions.
Playzilla Casino - Player’s deposit has never been credited to his account.
Amount: €25
Playzilla Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I deposited €25 at Playzilla.
These were debited from my bank account but not credited to my casino account. First I wrote to the support, they said I should please wait 2 hours.
After 2 hours I got an email that the transaction allegedly failed???
I then contacted support again and sent a photo as proof that the money had been debited from my bank account.
He then said he would take a look at the matter, but the chat ended in the middle and I was forwarded to another support employee 😂😂
He said he would look at the problem as well and just close the chat after about 15 minutes 😂😂
So I go back to the support now he tells me the transaction has been canceled and the amount is said to be credited back to my bank account 😂😂 I'm curious!!!
Automatic translation:
Public
Public
1 year ago
Dear colbikemato,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
