Playzilla Casino - Player is struggling with account verification.

I've been fighting for a long time at this playzilla bookmaker about my withdrawal, which I made with them they asked for the documents proof of residence bank statement photos of the document I sent them all then they asked for the bank statement again I sent it again

Then they said that the statement did not have the name of the account holder but it has everything on the statement my name my CPF the amount I deposited on their website please help me to resolve this

Dear Alex2809,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Yes I sent all other documents yes

Plus this January bank statement they want I already sent more every time they ask again I don't know what I do anymore

I can send you to analyze this extract that I'm sending them because everything is fine with me

Alex2809,

Could you please forward any relevant communication between you and the casino regarding the verification of your account to my email address at tomas@casino.guru?

Dear Alex2809,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.