The player from Germany requested a withdrawal and the casino asked him to pass the KYC again. The complaint was resolved as the player withdrawn his balance.
Playzilla Casino - Player is struggling to withdraw his winnings.
Amount: €1,200
Playzilla Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
Playzilla Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Hello,
i register me from your site at the playziall casino . i got massive problems with my second withdrawal, even i am verified (from my first withdrawal), the allways want me to do the same things a allready did for verification (log in to the site with me mobile, log in to the site with another laptop to check me ip et.).
So maybe you can help me in this case.
thanks and regards
johannes S***
Public
Public
3 years ago
Dear Johannes,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note, sometimes the casino can require additional verification, and this isn’t unusual.
Please, could you advise if you have accumulated your winnings with or without an active bonus?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello and thanks for your answer. No, I played without a bonus. I was then repeatedly asked to log in via mobile data or another device. Then I had to upload documents as usual and send invoices etc. as proof of address (which Playzilla supposedly did not receive when asked, so I had to send them again.
I'll also send you the mail if I haven't deleted it yet.
Thanks and best regards
John
Automatic translation:
Public
Public
3 years ago
Thank you very much Johannes for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
3 years ago
Hello Johannes,
I'm Nick and I'll be assisting you from now on. I would like to ask Playzilla Casino to join us and help us resolve the player's issue.
