The player from Germany had trouble withdrawing funds, with requests routinely cancelled after 3-8 days. Despite a validated account and valid deposit method, issues had persisted. The player also reported inconsistencies in withdrawal limits. The player had a balance of nearly 5000€ and wished to withdraw 4000€ of it. After the player's complaint, the casino had started to process his withdrawals manually. Over several days, the casino had transferred the full amount of 4000€ to the player's account, resolving the issue.
Playzilla Casino - Player experiencing repeated withdrawal cancellations.
Amount: €4,000
Playzilla Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
Translation
I have been trying to withdraw 1000€ each month for the past month. However, the request is canceled every time after 3-8 days. The support team always has a different explanation. My account is verified, and I have deposited from an Eth Wallet, from which I have also received a payout. Nonetheless, my withdrawals are canceled each time. It was most recently communicated to me that I could not withdraw 1000€/day but only 500. Consequently, I made 500€ withdrawals on 3 separate days, only to have these requests canceled after 4-5 days. I have had enough. I have nearly 5000€ in credit and I want to finally withdraw 4000€ of it.
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9 months ago
Hello evangelos1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you try to request for only one withdrawal of 500€ if it goes through or gets rejected? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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9 months ago
Translation
Hello. My account has been verified for almost 2 weeks. I last received a withdrawal of 0.3 Eth, or €1000, on March 25th. After that I tried to withdraw €1000 again. Canceled. Then I was told that only 500 a day was possible. I made €500 three days in a row. After 3-4 days they canceled everything. It's all money won normally. No bonus. And I write to support every day. And they always give different excuses. Sometimes it takes a little longer but the money comes, sometimes it's a technical error and yesterday there was a new excuse. Playzilla will contact you by email. It's all pure harassment.
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9 months ago
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Today I received an email from customer service saying that they had to process my withdrawals manually and needed my wallet for that. I sent them my wallet and asked them to please send me €3000. At 2:30 p.m. €1000 was transferred to me. Now I'm waiting for the remaining €2000. I ask that this case not be closed until I receive the remaining €2000. Thank you
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8 months ago
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Of course. I'll wait until Tuesday or Wednesday. If nothing comes by then, I'll get back to you
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8 months ago
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Hello. I received another €1000 today. Now I'm still missing €1000. Please stay tuned.
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8 months ago
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Hello Playzilla has also paid the remaining 1000€. Thank you
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8 months ago
Dear evangelos1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
