The player from Italy is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Playzilla Casino - Player complains that they didn’t win anything.
Amount: €3,350
Playzilla Casino
Safety Index:Very highSafety Index
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9.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
my name is Riccardo Mastrangelo
The games, to be clear, Evolution's First Person Roulette is fake. Immediately release your bets or numbers and then never release them again.
Ditto for live roulette, numbers magically changed in the video and lag and ball that from being on black 26 is on the other side of the wheel. Those who play at the casino know very well what I mean. In addition, software tampered with, by clicking 5 € the
Software has started to raise the stake up to € 500 on its own. Moral of the story, € 3,350 stolen by these liars.
I've been asking for compensation for days and I'm being made fun of. The transactions were pending and they took all the money from their bank account and made excuses not to give me a refund.
Stay away from this mess.
If you want to play honest casinos go to Zen Casino or 20bet. Quick payments and not fake.
I asked for 3350 € back and I am teased. In the meantime for the
anger I had also excluded myself with an excuse that at least I want the € 3350 back in the contovioco and play them on the non-rigged games.
more please help me get my 3350s back)
Automatic translation:
Public
Public
2 years ago
Dear NitaRan58,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Well, if the € 5 bet becomes € 500 without one clicking anything I don't think it's something acceptable and legal.
Also, the casino has been claiming for days that they are solving the problem without giving me any clarification!
Automatic translation:
Public
Public
2 years ago
NitaRan58, please understand that we cannot proceed with this case based only on your description. If you have any evidence that would help us to support you in this case, feel free to forward it to kristina.s@casino.guru. Thank you in advance.
