The player's withdrawal is delayed for 2 days. The complaint was resolved as the player received his winnings.
PlayZax Casino - The player's withdrawal is delayed.
Amount: €1,500
PlayZax Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
PlayZax Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
On Sunday I received confirmation that the payment had been made. Normally the money is on Monday. So far nothing has happened, I wrote to Alex today in live chat and he wanted to clarify it with the finance department. I have also written several emails and have not received an answer until now, the chat is not available. I have never had any problems with playzax paying out
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1 year ago
Hello Rina05,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayZax Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello yes you are welcome to ask me questions so the account is verified since last May and I had to do that again earlier this year. The prize was won with real money. I spoke to the VIP manager Alex for the first time today and also sent countless emails, but the chat is no longer working at the moment and I don't get an answer to emails. I had never had any problems with paying out until now.
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1 year ago
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Yesterday I received an email telling me that I would receive the money in 3 days and should wait for the bank to respond.
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1 year ago
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I tried contacting playzax again and was told it had been withdrawn and then again they have not received any update on my money yet....the website also says it has been withdrawn. The chat no longer works for me or I was apparently blocked for it and there are hardly any answers to the emails
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