The player's verification is delayed for unknown reason. The complaint was closed as the player stopped responding.
PlayZax Casino - The player's verification is delayed.
Amount: €1,000
PlayZax Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
PlayZax Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
They don't authenticate me on purpose so I can't withdraw, they never answer emails and live chat they just delay you, they don't help you at all, they just tell you it will be answered by the support department who never answer repeated emails, Tragic casino, very slow identification to the point of mockery but to deposit they are very fast, what should I do to get my money?
Automatic translation:
Public
Public
2 years ago
Hello kompselisgeorge,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayZax Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
After 4 days of verification I was identified, now I request a withdrawal, of course the money will come in by Wednesday, if not I will come back to inform you if this casino is reliable or not, thank you
Automatic translation:
Public
Public
2 years ago
Will be waiting for your respond. The timer will be set on you. Be sure to wait the recommended 14 days for the money to arrive. Let us know in case of any update.
