The player's struggle to verify due unknown problems with documents. The complaint was rejected as the player stopped responding
PlayZax Casino - The player's struggle to verify.
Amount: €20
PlayZax Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
PlayZax Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good evening I was debited by the Playzax casino I had earnings on the platform and I was asked for my documents no document was treated strangely the site does not answer the call or emails
Automatic translation:
Public
Public
3 years ago
Hello Sissoko Mody,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayZax Casino. Please allow me to ask you a few more question as I don't really understand what is the issue based on your description.
Do I understand it correctly that the casino requested documentation from you? Did you play with any bonuses? Did you try to upload your documents directly to the casino website.
Also please send us any evidence or communication between you and the casino to nikolas.b@casino.guru.
Looking forward to your answer
Regards,
Nick
