PlayZax Casino - The player's experiencing an unspecified issue.

Playzax casino scam me 170 euro

Dear rachinexr,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with PlayZax Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I'm Neluvhalani Ratshibvumo I registered at playzax casino then I was given bonus I played and won .When i wanted to withdraw I was told I had to make a deposit of 20€ I did and also my documents where verified then I went request wire transfer withdrawal I waited 2 weeks without them responding to me then I decided to go to their chat platform then they told me is difficult to pay they where failing so they suggested for me to submit my bitcoin account I did so. I WAITED THEN I GOT EMAIL THAT MY WITHDRAWAL WAS APPROVED I SHOULD WAIT 48 HOURS I DID THEN 48 HOURS PASSED THEN I HAD TO GO TO CHAT TALK TO THEM THAT "I HAVEN'T RECEIVED MY WITHDRAWAL" I REQUESTED A PROOF THAT THEY REALLY SENT THEN I SAW THAT THE BITCOIN ACCOUNT WHICH THEY SENT #170.1 Euro it doesn't belong to me ,I didn't provide that bitcoin account they told me it was mistake I should wait they r investing then I haven't heard anything since then and I can't access my account they block it told me my country is now restricted I didn't receive my winnings I was given false hope and I lived with it many days.

Dear rachinexr,

Is it possible to forward your communication with the casino to nikolas.b@casino.guru?

They sent me 20 euro instead of 170 euro ok forward it

Dear rachinexr,

We still haven't receive any e-mail from you. Please note that that we will be forced to reject the complaint in case there will be no additional information provided within the next 7 days.

Dear rachinexr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.