PlayZax Casino - Player's experiencing some issues.

Amount: €500

PlayZax Casino

Safety Index:Very low Submitted: 08 Nov 2022 | Case closed : 22 Nov 2022

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy is dissatisfied with the casino. The complaint was rejected because the player didn't respond to our messages and questions.

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Daddy2405

Novice

Italy

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2 years ago

OriginalTranslation

And more than a week that it is not processed and in addition they blocked my chat

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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2 years ago

Dear Daddy2405,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Did you request a withdrawal, but it has been pending for a week?

I will be waiting for your reply patiently.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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2 years ago

Dear Daddy2405,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Deputy Complaints Team Lead

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.