HomeComplaintsPlayZax Casino - Player's experiencing some issues.

PlayZax Casino - Player's experiencing some issues.

Amount: €500

PlayZax Casino
Safety Index:Very low
Submitted: 08 Nov 2022 | Case closed : 22 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Italy is dissatisfied with the casino. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

And more than a week that it is not processed and in addition they blocked my chat

Automatic translation:
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1 year ago

Dear Daddy2405,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Did you request a withdrawal, but it has been pending for a week?

I will be waiting for your reply patiently.

Best regards,

Kristina

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1 year ago

Dear Daddy2405,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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