The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
PlayZax Casino - Player claims that payment has been delayed.
Amount: €1,000
PlayZax Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
PlayZax Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
Hello I played at this casino. 50 euros deposited with 60 euros bonus. After that I won money amounting to 4500 bonus was wagered. I was only allowed to pay out 1000 euros. According to the support you can only pay out 20x of the deposit. Ok, I gambled away the 3500 and verified myself. Then I paid 1000 euros on September 20th, 2022 Email that the payment is in progress and it will take up to 72 hours. Now after umpteen times writing with the support (wrote the whole week with the same supporter) when asked what happened to my payment I got nice answers I should be patient. Today 09/28/2022 still nothing.
Casino guru I offer you to help me withdraw the money. I can upload the email confirming my payment here.
Kind regards
Automatic translation:
Public
Public
2 years ago
Dear KIILLER31,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
