PlayWise365 Casino - Player's withdrawal is delayed.

My withdrawal still pending on 8 days now don't clear my issue so many time Gmail and live chat agent

Dear kapiljain557,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Ok waiting also so many time tell with team hee don't properly reply mee and don't listen my issue all most today 8 days complete my don't listen issue I hope withdrawal issue clear hee team told mee withdrawal process 12 se 24 hrs received all most 8 days complete not clear my case escalate problem

Every time this msg send mee

Dear Player,

Thank you for contacting Playwise365 Customer Support. 

We've received your withdrawal request for 40000, 30000 , 100000, 130000 Rs. I have already escalated your query to the payments team.They are currently checking the bets and your withdrawal will be processed anytime soon. Apologies for the delay caused.

In case if you need any further assistance, feel free to contact us at our 24*7 live chat support.

Thanks and Regards,

Playwise365 Customer Support.

Today all ready 8 days complete my withdrawal don't any right information don't tell mee

Dear kapiljain557,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.