The player from India deposited 1000 but is facing issues as their withdrawal of 18755 has not been processed, and their account has been frozen.
PlayWise365 Casino - Player’s account has been closed.
Amount: 18,755 INR
PlayWise365 Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 55m 34s
Case summary
3 hours ago
Public
Public
4 hours ago
Dear malaramsaran926,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before the casino blocked your account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 hours ago
Translation
Sir, I played a casino and my account was verified. I deposited 1000 and withdrew 18755.
Automatic translation:
Casino Guru is examining the case
