HomeComplaintsPlayWise365 Casino - Player’s account has been closed.

PlayWise365 Casino - Player’s account has been closed.

Amount: 18,755 INR

PlayWise365 Casino
Safety Index:Above average
Submitted: 07 Nov 2024
Case opened Current status

Waiting for casino to reply

4d 5h 28m 36s

Case summary

13 hours ago

The player from India deposited 1000 but is facing issues as their withdrawal of 18755 has not been processed, and their account has been frozen.

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2 weeks ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 weeks ago

Dear malaramsaran926,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you pass the verification before the casino blocked your account?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 weeks ago
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Sir, I played a casino and my account was verified. I deposited 1000 and withdrew 18755.

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2 weeks ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 week ago
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Sir, what has happened? I have not found any solution till now and my account is frozen till now and my Rs has also not arrived. Sir, please help me and please unfreeze my account and withdraw my Rs.

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1 week ago

Thank you very much for your reply, malaramsaran926. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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1 week ago
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Sir when can my account be unfrozen sir it has been 9 days since the account was frozen till now I have not received any message or mail from playwise365 traffic please help me sir

Plzz unfreeze my account and withdraw my money

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1 week ago
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Sir please give me a quick response

Sir I have not found any solution till now

Sir plzz unfreeze my account plzz help me sir

It has been more than 11 days and my account has not been unfrozen yet, please help me

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6 days ago
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Sir, what has happened? It has not been resolved yet. Sir, please unfreeze the account quickly.

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5 days ago
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Sir please reply me, please sir I have not got the solution yet, please sir help me

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4 days ago

Thank you very much, malaramsaran926, for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

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4 days ago
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Sir till now my account has not been unfrozen please help fast response

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3 days ago

Dear malaramsaran926,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the PlayWise365 Casino's representatives to join this discussion and provide any available information to help resolve this issue.


Dear PlayWise365 Casino,

Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?

Thank you in advance for your response!


Best Regards,

Kubo

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3 days ago
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Sir why did you freeze my account in playwise365 and what I have done is freeze my account, I deposited Rs. 1000 and won Rs. 18755 and withdrew it and froze my account, I have not committed any internal violation in this please unfreeze my account and withdraw my Rs please

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3 days ago
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Please sir, unfreeze my account and withdraw my Rs. Please sir, it has been more than 15 days and the account has not been unfrozen yet. Please unfreeze my account fast, please sir.

Thank you

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3 days ago
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Sir please unfreeze my account very quickly, I have not committed any internal violation, please help me sir

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3 days ago
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Sir, I am very sorry because it has been more than 15 days and you have not unfrozen it yet. Please help me Sir, please

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15 hours ago
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Sir please reply me Sir the account has not been unfrozen yet please help me

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13 hours ago

Dear malaramsaran926,

Please note that PlayWise365 Casino still has time to respond. It has only been two days since the casino was contacted, and I am currently awaiting their reply. I assure you that I am doing my best to assist you, but we need the casino's response to proceed with the investigation effectively.


Thank you for your understanding.

PlayWise365 Casino has 4d 5h 28m 36s to reply

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