PlayWise365 Casino - Player’s account has been closed.

Dear malaramsaran926,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before the casino blocked your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Sir, I played a casino and my account was verified. I deposited 1000 and withdrew 18755.

Sir, what has happened? I have not found any solution till now and my account is frozen till now and my Rs has also not arrived. Sir, please help me and please unfreeze my account and withdraw my Rs.

Thank you very much for your reply, malaramsaran926. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Sir when can my account be unfrozen sir it has been 9 days since the account was frozen till now I have not received any message or mail from playwise365 traffic please help me sir

Plzz unfreeze my account and withdraw my money

Sir please give me a quick response

Sir I have not found any solution till now

Sir plzz unfreeze my account plzz help me sir

It has been more than 11 days and my account has not been unfrozen yet, please help me

Sir, what has happened? It has not been resolved yet. Sir, please unfreeze the account quickly.

Sir please reply me, please sir I have not got the solution yet, please sir help me

Thank you very much, malaramsaran926, for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Sir till now my account has not been unfrozen please help fast response

Dear malaramsaran926,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the PlayWise365 Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear PlayWise365 Casino,

Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?

Thank you in advance for your response!

Best Regards,

Kubo

Sir why did you freeze my account in playwise365 and what I have done is freeze my account, I deposited Rs. 1000 and won Rs. 18755 and withdrew it and froze my account, I have not committed any internal violation in this please unfreeze my account and withdraw my Rs please

Please sir, unfreeze my account and withdraw my Rs. Please sir, it has been more than 15 days and the account has not been unfrozen yet. Please unfreeze my account fast, please sir.

Thank you

Sir please unfreeze my account very quickly, I have not committed any internal violation, please help me sir

Sir, I am very sorry because it has been more than 15 days and you have not unfrozen it yet. Please help me Sir, please

Sir please reply me Sir the account has not been unfrozen yet please help me

Dear malaramsaran926,

Please note that PlayWise365 Casino still has time to respond. It has only been two days since the casino was contacted, and I am currently awaiting their reply. I assure you that I am doing my best to assist you, but we need the casino's response to proceed with the investigation effectively.

Thank you for your understanding.

Thanks you sir, now sir please unfreeze my account quickly and withdraw my Rs please sir

Sir, please unfreeze my account quickly, Sir, my account has not been unfrozen yet, Sir, please help me, please Sir

Dear malaramsaran926,

I’m not sure if you understand who you’re addressing here, so just to clarify - I AM NOT a representative of PlayWise365 Casino, and I do not have the authority to unfreeze your account. I have attempted to contact the casino through every available channel so far, but unfortunately, I have not received any response from them.

Thank you for your understanding.

Sir how can I contact Playwise 365 and get my solution done, please sir please talk to the customer

Sir please talk to playwise365 and do it quickly please

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Sir please provide the solution please send me the customer service gmail of playwise365 please

Sir what happened with playwise365

Sir nothing has happened till now please help me

Sir please talk to playwise365 and unfreeze my account

Dear malaramsaran926,

I reached out to the casino representative via an external channel, and they initially promised to provide additional information regarding your case. Unfortunately, they ceased communication afterward, leaving my inquiries on "seen" status without further response.

Regrettably, without their cooperation, there is little more we can do. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to escalate this matter to.

As a result, I will mark the complaint as "unresolved" in our system.

I understand this is not a satisfactory resolution for your issue. However, the decrease in the casino’s rating caused by unresolved complaints might encourage them to change their approach. If they decide to respond, we will reopen the complaint and notify you by email.

To avoid similar situations in the future, I recommend selecting casinos based on their reviews and ratings.

I’m truly sorry we couldn’t provide a more favorable resolution on this occasion.

Best Regards,

Kubo