PlayUZU Casino ES - Player complains that he didn’t win anything.

Hello, I wanted to comment to see if someone can review the playuzu RPG because it is not normal that it never gives prizes and when it gives you a prize it gives you such ridiculous prizes that it gives you ravia, I do not think that this casino is in regulation on the algorithm that it has because I've played many casinos and I've never come across a scam like that, thanks, let's see if this reaches someone who can check the algorithm is this casino because it's a shame and on top of that in google play what they do is hide the criticism since you put reviews and only the positive ones come out and it is impossible since I have put a criticism and it does not come out and I have a friend who also annoys it and they do not come out only the paositive ones come out, it is a scam and I would like to know where it can be reported so that do not fall more people in this casino scam, thanks

Dear Joel666,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Joel666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.