PlayUZU Casino ES - Player claims that payment has been delayed.

Since today 7 hours ago I have been waiting for a refund for 4522 eur. I know that it will be considerably delayed because I have been waiting for days for another one that was not managed by making excuses.

Also, they have always been handled in minutes, but since I won a certain amount they seem to just make excuses and try to drag the process out for days. I am opening a claim because it is not the first time this has happened to me and this technique and other casinos often use this technique.

I request a quick refund as on other occasions, just as fast deposits are managed.

Thank you so much.

All the best.

Dear Stirp1985,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand then that it is assumed that for certain amounts it takes at least 14 days to be refunded as part of a bad practice of certain casinos. I will take note.

Dear Stirp1985,

Have you received your withdrawal from the casino yet?

Dear Stirp1985,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.