The player from Spain has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
They are scammers, they just give me a long time and that the payment department has to verify my account statement and they do not do it or send me the email with the confirmation or anything, just say that it is the worst casino I have ever played
still waiting for a response from the casino they do not say anything my money is lost for sure come on scammers they have no other word
no not yet they only tell me that the payment department will contact me
They always tell me the same thing and I still don't have my money
Thank you for your reply, Juan1993. Have you made any successful withdrawals before? Have you at least received confirmation regarding successful verification? If not, could you please advise which documents have you already provided and when exactly?
They only tell me that it is escalated to the payment department... and if from day 8
please give me a little help and at least I don't feel cheated with the paper casino
Hello good I arrived
Let's see it was their bank's fault, they say ave, it's you, I guess it will arrive on MondayThank you for keeping us updated, Juan1993. Let's give it a few more days and hopefully, you will successfully receive your winnings. Please, keep me informed about any further developments.