HomeComplaintsPlayUZU Casino ES - Player believes that their withdrawal has been delayed.

PlayUZU Casino ES - Player believes that their withdrawal has been delayed.

Amount: €530

PlayUZU Casino ES
Safety Index:High
Submitted: 19 Aug 2022 | Case closed : 16 Sep 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Spain has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago
Translation

They are scammers, they just give me a long time and that the payment department has to verify my account statement and they do not do it or send me the email with the confirmation or anything, just say that it is the worst casino I have ever played

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2 years ago
Dear Juan1993,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center
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2 years ago
Translation

still waiting for a response from the casino they do not say anything my money is lost for sure come on scammers they have no other word

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2 years ago
Translation

I still have no answer to anything

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2 years ago

Dear Juan1993,

Have you received your withdrawal from the casino yet?

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2 years ago
Translation

no not yet they only tell me that the payment department will contact me

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2 years ago
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They always tell me the same thing and I still don't have my money

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2 years ago
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please help me please

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2 years ago

Thank you for your reply, Juan1993. Have you made any successful withdrawals before? Have you at least received confirmation regarding successful verification? If not, could you please advise which documents have you already provided and when exactly?

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2 years ago
Translation

This is the last step, I have everything verified, everything they asked me for and they accepted my withdrawal

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2 years ago
Translation

No, it is the first time that I withdraw from this casino

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2 years ago
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file They only tell me that it is escalated to the payment department... and if from day 8

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2 years ago
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please give me a little help and at least I don't feel cheated with the paper casino

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2 years ago
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It's funny this I still don't have my retirement my mother

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2 years ago
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Help me report the casino please!!

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2 years ago
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Ya me rindo

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2 years ago
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Hello good I arrived

Let's see it was their bank's fault, they say ave, it's you, I guess it will arrive on Monday

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2 years ago

Thank you for keeping us updated, Juan1993. Let's give it a few more days and hopefully, you will successfully receive your winnings. Please, keep me informed about any further developments.

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2 years ago

Dear Juan1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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