PlayStar Casino - Player's account is blocked due to location after making a deposit.

Terrible misleading Casino. They let me create an account, during this filled in my address which explained where I lived. After doing so I went to the deposit section looked for promotions they said I needed to reach a certain level before promotions were available to make a deposit first, and then I’ll be eligible. So I do, and then It goes to big letters across the screen saying players not accepted in your area only in New Jersey.! This is after I created an account with my destination and them allowing me to make a deposit before telling me that my destination is not acceptable. I’m fighting with them now but last time I messed with New Jersey, I waited six months and never got my money back so I’m not expecting much stay away. Unprofessional is an understatement

Dear Grademous666,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you used any VPN or IP-masking software to change your location to New Jersey?

Could you please specify which state you chose when you registered in this casino? I could not finish registration if I chose a location different from New Jersey.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Grademous666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.