The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. We informed the player about the usual processing time for withdrawals and advised patience. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.
PlaySQR Casino - Player’s withdrawal has been delayed.
Amount: 19,635 INR
PlaySQR Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
PlaySQR Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Hello sir I am player of playsqr casino I have won some amount in this casino and also verified my account after doing all this.i withdraw on 22th June and today is 9th day still I didn't receive any withdraw and when I chat with customer service they tell the same thing again and again.and not giving the date when will I receive my amount.just checking the gameplay from last 8days still not completed the gameplay check.i think they don't want to give withdraw.worst casino ever
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4 months ago
Dear shukulpuneet,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
Dear shukulpuneet,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
