The player from India was facing withdrawal issues. His verified account had been blocked after he submitted a bank statement as required. The casino asserted that he used third-party deposits, which was against their terms of service, and therefore refused to reconsider the account closure. The player attempted to justify his actions by stating the casino also used third-party deposit methods, but this was dismissed as the casino was not a payment method and had to use a payment provider to process payments. We confirmed that the casino was within its rights to void the player's winnings and permanently block his account due to the breach of terms.