The player from India faced an issue where the casino confiscated his 82,000 INR winnings due to an alleged unforeseen issue, despite having completed his wager before the stated date and submitting a withdrawal request on 25th August. He received automated responses and a bonus offer instead of his withdrawal. The Complaints Team was unable to resolve the issue as the casino refused to share player-related information or cooperate due to strict internal policies. Consequently, the complaint was closed as 'unresolved', which may have negatively impacted the casino's rating. The player was advised to consider contacting the Curacao Gaming Authority for further assistance.
PlaySQR Casino - Player's winnings have been confiscated.
Black points: 246
Amount: 82,011 INR
PlaySQR Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 months ago
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2 months ago
They take my 82k inr money showing some unforeseen issue with their casino. They don't want to give withdrawal so they excuse this . As their opinion they void my wager and take my money because something happens in 28th August 2024. But I have completed my wager before 28th August, and submitted request for withdrawal on 25th August. But they can my withdrawal on 29/08/2024. They don't want to answer my questions. They just reply a computer generated answer and give me 600% bonus plus 1000 inr money with 35 times wager, instead of my 82k wining. And they told me that there action is final. Please help me. I want justice.
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2 months ago
Hello Auto4645,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlaySQR Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? When exactly did you finish the wagering of the bonus? Would it be possible to forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 months ago
Dear Auto4645,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
I play most of time play'n go and playtech provider's slots. But now they removed all playtech provider's slots for their casino site. Please inform them and take reaction from them about this money taking policy.
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2 months ago
Dear Auto4645,
The casino informed us previously they cannot share any players-related information, nor players' activity details or internal processes details with 3rd party, so we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way. Unfortunately, we are not able to force the casino to cooperate in resolving the complaints, and they likely do not want or cannot provide us with the necessary data due to its strict internal policy and GDPR. There is not much that can be achieved without cooperation from the casino's side.
However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
If you feel you want to take this complaint further you can contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. It is rather a passive licensing authority but it may have more options and tools to help players.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
Best regards,
Nick
