HomeComplaintsPlayPix Casino - The player's account got closed.

PlayPix Casino - The player's account got closed.

Amount: 70 R$

PlayPix Casino
Safety Index:Very high
Submitted: 07 Mar 2023 | Case closed : 21 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's account got closed for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

I have a playpix account with login jamilleguimaraes.mastercred@gmail.com

And today, while betting, it crashed, and automatically blocked my access here in Portugal, but I have values on the platform, if Cassiano decided to block my access, he has to return my pix to my account.

Automatic translation:
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1 year ago

Hello Jamille2206,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayPix Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you claim any bonus in the casino? How much was your exact balance when your account got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear Jamille2206,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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