PlayPix Casino - Player's experiencing some issues.

Good night,

I have a problem with playpix, they made several undue discounts on my account, I made a bet on the aviator it was rejected and even so the amounts were discounted, I already sent several emails they say they are checking my case, that mine is in a queue, but this happened on 08/27/22 and so far they have not resolved

Dear Claytonvilela41,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

Also, could you please post here the website link to this casino?

Thank you in advance for your reply.

Best regards,

Kristina

Good afternoon,

The website is this: https://m.playpix.com/pt/.

It happened that within that site there is a game called Aviator, I made the bets, they were rejected and even so the amounts were deducted, according to the email that was sent to them reporting the problem

On 08/17 at 06:20 in the morning he discounted 2.00 reais and at 06:23 he discounted 13.00 reais

On the 26/08th discounted 500.00 reais at 4:00 pm

On the 27/08th discounted 50.00 reais at 15:09

09/13 discounted 1,500.00 reais at 16:18 from supposed 3 bets that did not work out because of the error

Thank you very much for your reply, Claytonvilela41. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Claytonvilela41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.